How conscience enables companies to realise their sustainability strategies

Most business managers understand the importance of sustainability. However, their level of engagement is often superficial. External pressures from consumers and legislators, alongside a desire to be admired, encourage the narcissism that can be witnessed in sustainability reports which hide inconvenient truths and gloss over failings. What is required is an approach that is rooted in conscience.

Conscience is a belief system which drives good acts

There may be people with sustainability titles and there may be an office door somewhere with Corporate Social Responsibility on it, but you are unlikely to find individuals with the title Conscience Manager.

Conscience is an idea with a long history. It is essentially a belief system rooted in experience, knowledge and reflection that involves awareness of others, which drives morally good acts. It both guides decisions and provides a point of accountability for choices made.

To make conscience explicit and usable, a company has to put its belief system into words. It can use concepts such as purpose - what the company seeks to achieve in the world - and principles - the fundamental tenets that guide acts. This is not exactly conscience, which is ineffable and irreducible, but is rather a proxy for it.

Conscience comes to life when purpose and principles are used in contexts where choices are made. It can drive business strategy and operations in a way that delivers social, environmental and economic value. The formula we use to explain this role of conscience is:

Conscience = critical thought + acting together to effect change.

Conscience is opportunity and obligation

This means assembling with an open mind, the best insight on a given issue and reflecting critically on it. It requires the ability to distinguish fact from opinion. Second – and linked to the first part of the formula – is an awareness of the world and our common humanity that should enable us to step over narrow interests and to understand, empathise and work with others to create meaningful change.

Thus, conscience is active, not passive. It is not simply about reacting to events. It is rather taking a proactive role to ensure that conscience is used to make key decisions and to guide sustainability strategies and corporate social responsibility programmes.

As Wiebe Draijer, CEO of Rabobank, argues about the role of the bank in the world, «conscience has led to the conviction we have an opportunity, but also an obligation to sometimes bring about system change» [ii].

Conscience in action

Many of the organizations we have researched have conscientious roots. Companies like fashion brand, Ecoalf with its commitment to recycled fabrics, anti-slavery campaigner Tony’s Chocolonely, retailer, John Lewis Partnership with its belief in democracy at work and passionate environmentalist Patagonia were founded on a cause.

Yet, others, such as Britain’s largest supermarket, Tesco, have little in their pasts, that indicate anything other than a whole-hearted pursuit of profitability. Yet, Tesco is fascinating. It is typical of much of the commercial business landscape in its faltering journey from shareholder primacy and a focus on sales figures to a more conscientious and longer-term approach.

Look at media commentary and you can find plenty of criticism of its environmental and social policies. But you can also see that the same energy that drove Tesco’s rapid business expansion, is now being used to transform its approach to sustainability.

Do the right thing – and profit

Is there reason to be optimistic about corporate commitments to sustainability? There is certainly plenty of greenwashing around with companies talking up their achievements without fully supporting their claims with action. But there are also businesses both large and small that have moved sustainability to the core. They argue that sustainability is only realizable when it is driven by a conscientious commitment to delivering transformative change.

Demonstrating such commitment is not without its tensions. Companies must balance short and long-term goals, as well as work through the economic and moral costs of actions on different stakeholders. However, acting in good conscience reaps benefits in terms of creating firms that people want to work for, invest in and buy from.

It is possible to do the right thing and be profitable at the same time.

References:

• [i] Boards are committed to addressing climate change, but knowledge and experience gaps in the boardroom may impact ability to drive future change according to new report from INSEAD and Heidrick & Struggles
• Directors can up their game on Environmental, Social and Governance Issues.
• Are you ready for the ESG revolution?
• [ii] Ind N. & Iglesias O. (2022). In Good Conscience: Do the right thing while building a profitable business. Palgrave. p2

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